Featuring – Laurie Bigfeather

When we think of veterinary care, we often picture the veterinarians and technicians working directly with pets. But behind every successful animal care facility is a front desk team that keeps everything running smoothly — often the very first and last point of contact for clients. At Rehab 4 PAWS & Integrative Therapy, we are proud to shine a spotlight on this crucial role and recognize the outstanding dedication of our very own Laurie Bigfeather, who has been a pillar in the veterinary field for over 15 years.

Veterinary front desk professionals — also known as receptionists, client care representatives, or client service coordinators — do far more than answer phones and schedule appointments. They are the emotional anchors, the patient advocates, and the logistical masterminds behind each visit. They manage urgent requests, comfort anxious pet parents, and ensure that communication between clients and the veterinary team is seamless.

Laurie Bigfeather exemplifies what it means to be exceptional in this role. With over a decade of experience as a veterinary receptionist, she brings not only knowledge and professionalism but also a deep sense of compassion and connection to every interaction. In Laurie’s own words:

“I love my job being able to interact with the clients and patients and giving them the best customer service by assisting with clients with any questions or concerns. I love connecting with people and creating a trusting bond with them and their pets. I also enjoy seeing the progress of their pets and how far they have come — it makes me very happy.”

Her words capture the heart of what makes a great client care representative: genuine empathy, a commitment to service, and a passion for animals and their families. Laurie’s ability to make each client feel heard, supported, and respected helps create the warm, welcoming environment we strive for at Rehab 4 PAWS.

In a field where emotions can run high — from the joy of healing to the heartache of difficult decisions — professionals like Laurie provide not just information, but comfort. They are often the voice on the line when a pet parent is worried, the friendly face during a stressful visit, and the steady presence that clients learn to rely on.

We are deeply grateful for Laurie’s dedication and for the countless ways she supports our team, our clients, and most importantly, our patients. The front desk is often where a lifelong relationship between a pet family and their care provider begins — and with Laurie there, we know it’s always starting on the right foot.

Let’s take a moment to thank and appreciate all the veterinary front desk heroes like Laurie Bigfeather. Their work may happen behind the scenes, but their impact is felt at every stage of care!